Breadcrumbs

Invoices - Missing Account - The journal cannot be posted...


The Issue

 Context:

 Trying to post or rough post a document

 Message:

 The journal cannot be posted;  Account must be specified 

 Keywords: 

 Can't post; missing account

Top Tip! Run a Journal Preview as described at Journals > Journalising.

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image-20241025-105617.png



Resolution

Check Reference > Customers for the customer. In this example, there is no Account to link the customer to the debtor account.

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Note, you will get a similar message if the debtor account is disabled as shown below:

This can happen if you have rough posted a document, then the Debtor account has been disabled and you try to post it again. 

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Please make sure the Disabled field is set to Enabled