Taking Screenshots for Support Emails

Using the Windows Snipping Tool


The Windows Snipping Tool is very easy to use and creates images that you can embed in an e-mail without causing horizontal scrolling. You can locate the tool by searching for snipping. Once you have found the tool save it to Start or even better your toolbar - and you can then open it later with just one click.

When you open the Windows Snipping Tool select New.

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You can then use your mouse (hold down the left button) to highlight a rectangular area of the screen.

Then select Edit > Copy to copy your image to your clipboard. You can then paste the image into the body of an e-mail using the e-mail client's paste command - or just Crtl V.

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When you highlight an area of the screen it is enormously helpful to us if you include the url which indicates the instance you are using, thus:

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