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How to setup "Reply Email" in Aqilla

This guide outlines the process for configuring your own business email domain within Aqilla. By default, Aqilla sends emails from a generic address (e.g.noreply.InstanceName@outbound.aqilla.net).

By following these steps, you can mask outgoing emails so they appear to come directly from your company (e.g. accounts@yourbusiness.com).

Important Information

  • Cost: Your initial domain email setup is free of charge. Subsequent changes to the email address will incur a service charge of 1 hour.

  • Security: Once the process is complete, the email field is locked to prevent unauthorised changes.

  • Verification: To prevent spoofing, Amazon Web Services (AWS), our infrastructure provider, must verify that you own the email address before Aqilla can send on your behalf.

Step-by-Step Procedure

Step 1: Update your Reply Email in Aqilla

First, you must specify which email address you intend to use.

  1. Log in to Aqilla and navigate to Configuration > Companies > Company Edit.

  2. Locate the Reply E-Mail field.

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  1. Replace the default Aqilla address with your preferred business email (e.g. finance@yourcompany.com).

  2. Save your changes.

Step 2: Request AWS Verification

Aqilla Support must trigger a verification request through our AWS servers.

  1. Send an email to support@aqilla.com.

  2. Include your Instance Name and the New Reply Email address.

  3. Request that this address be verified for use with your domain.

Step 3: Verify the Email (Action Required by Customer)

Support will register your email and AWS will send an automated verification email to the address you provided in Step 1.

  1. Monitor the inbox of the new reply email address.

  2. Look for an email from Amazon Web Services, it will look similar to the example below:

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  1. Click the verification link inside that email.

    • Note: The status will remain "Pending" in our system until this link is clicked.

Step 4: Finalise the Activation

Once you have clicked the link, you must notify us to "flip the switch."

  1. Inform your Aqilla Consultant or Support that the link has been clicked.

  2. Aqilla Support will then access your instance and set Use Own E-mail Domain to Yes.

  3. This action locks the field (making it Read Only) and activates the masking.

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Note: The “Use Own Email Domain” toggle is only accessible via a Support Token login to ensure the integrity of the AWS verification.